Shipping Policy

All orders take 1 to 3 business days to process before being shipped out. (During the holiday season it may be extended)

We are not responsible for and are excused from performing due to events outside of our control, including but not limited to acts of God, weather-related delays.

  • Shipping Prices (Domestic  & International) are calculated at the Checkout Screen
  • Estimated Delivery Dates are available within 12 hours of issued Tracking Numbers

SIGNATURE CONFIRMATION 

We recommend all orders over the value of $150 add Signature confirmation onto orders. Standard signature confirmation would be invoiced after the order has been placed. Price of signature depends on the amount/weight of the package. Please contact us with your order number to add signature confirmation to your order.

TAXES AND DUTIES 

All applicable custom fees, taxes and duties are the sole responsibility of the customer.  Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package.  Note, in rare occasions custom agents may delay delivery of some packages.

Refused Packages 

All Refused Packages are subject to a 15% restocking fee of the final order total. NO EXCEPTIONS

Undeliverable Packages 

All Undeliverable packages that are not reshipped (After the customer pays for reshipment) are subject to a 15% restocking fee of the final order total. NO EXCEPTIONS

Delivered Packages

All packages marked as delivered by USPS, FedEx, or UPS are at the liability of the customer. Customers must be present or make accomodations when packages are being delivered. We are not responsible for any lost packages once the item (in the tracking) has been marked as delivered.

Overnight Packages

Orders placed on Friday for Overnight are not guraranteed for Saturday Delivery (Customer must contact us to pay for additional Saturday Delivery). Overnight orders placed on Saturday will be shipped out the following business day. It is the customers responsibility to be available for the package, should USPS, UPS, or FedEx feel the package is unsafe to leave at the delivery location your package may be delayed.